INDUSTRIES | HUB SERVICES
Pharma Spends $5 Billion a Year on Patient Support. Only 3% of Patients Use It. Your Hub Can Beat Those Odds.
Specialty patients wait three to four weeks for therapy that should start within two1. 78% of physicians watch patients abandon treatment during prior authorization2. The problem is not effort. It is disconnected data. Patient-Focus™ and Data-IQ™ fix the plumbing so your hub can do its job.
THE PROBLEM
The Reality Check
Patients Never Reach Your Program
Your Reality
You built the hub. Enrollment forms, copay support, nurse lines. And the phone barely rings.
Industry Reality
Pharma spends more than $5 billion a year on patient support programs. Only 3% of patients currently use them, and just 23% of patients are even very familiar with what the programs offer.3
What This Means:
This is not a marketing problem. It is a workflow problem. If enrollment does not happen inside the prescribing and dispensing workflow, it does not happen at all.
Time to Therapy Is Twice What It Should Be
Your Reality
Enrollment forms arrive incomplete. Benefits verification is manual. Three different teams re-key the same patient data.
Industry Reality
Over 80% of prescribers and pharmacists say specialty therapy should start within two weeks. Only 20 to 30% of patients get it. The rest wait three to four weeks.1 64% of prescribers and 70% of pharmacists name missing patient information as the top barrier.1
What Patient-Focus™ Delivers:
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Digital enrollment that captures complete patient data the first time
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Benefits verification and medication access workflows in one system
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End-to-end case tracking with automated status updates to patients and providers
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Omnichannel outreach the moment a case stalls
Prior Authorization Is Where Patients Give Up
Your Reality
Faxes. Phone trees. Resubmissions. Patients hear nothing for weeks and quietly walk away.
Industry Reality
Practices complete 43 prior authorizations per physician per week and spend 12 hours a week doing it.2 94% of physicians report care delays from prior auth. 78% report patients abandoning recommended treatment. 19% have seen prior auth lead to a hospitalization.2
What We Deliver:
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Case workflows that track every authorization from submission to decision
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Automated patient engagement during the waiting period, so patients do not silently drop
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Adherence prediction that flags at-risk patients before they quit therapy
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Intervention triggers routed to the right hub specialist automatically
OUR SOFTWARE
Frontier-IQ’s Hub Solutions
Patient-Focus™
The Hub Workflow Engine
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Customizable patient engagement pathways per brand or program
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Automated text, email, and voice outreach with adherence tracking
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Intervention triggers based on real patient behavior, not survey answers
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Integration with EHR, pharmacy, and specialty pharmacy systems
Data-IQ™
Program Intelligence
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Adherence prediction analytics across your patient population
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Program dashboards manufacturers actually want: speed to therapy, conversion, persistence
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Payer and reimbursement insights for program optimization
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Automated compliance reporting
The Technology That Makes It Work
Enterprise Data Platform (EDP)
Built from dozens of healthcare data engineering projects, our platform:
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Captures data where it resides across prescriber, pharmacy, and payer systems
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Creates one master patient record across your entire program
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Serves internal hubs and external hub providers alike
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Maintains HIPAA, GDPR, and 21 CFR Part 11 compliance with automated audit trails
Omnichannel Communication
Text, email, and voice in one coordinated engagement stream. Patients choose the channel. You keep the complete record.
Why Hubs Choose Frontier-IQ
Built by Healthcare Veterans
25 years solving patient access and pharmacy operational problems. We understand benefits verification, PBM friction, and what happens to a patient stuck between prescriber and payer.
Real Integration, Not Promises
Seamless connections to EHR systems, pharmacy management platforms, CRM tools, and compliance tracking. If your hub runs on swivel-chair data entry, we are the fix.
References
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Surescripts. "Inaccurate and Incomplete Data Delays Specialty Treatment for Patients and is Top Stressor for Health Care Providers." (Survey of 501 healthcare professionals.) https://surescripts.com/press-releases/inaccurate-and-incomplete-data-delays-specialty-treatment-patients-and-top-stressor-health-care-providers
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American Medical Association. (2024). "Exhausted by prior auth, many patients abandon care: AMA survey." (2024 AMA Prior Authorization Physician Survey.) https://www.ama-assn.org/practice-management/prior-authorization/exhausted-prior-auth-many-patients-abandon-care-ama-survey
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Fierce Pharma. (2021). "Pharmas’ return on $5B spent yearly on patient support programs? Only 3% are using them." (Phreesia Life Sciences survey of ~5,000 patients.) https://www.fiercepharma.com/marketing/pharmas-return-5-billion-spent-yearly-patient-support-programs-only-3-use-survey