Your Patient Onboarding Is Broken: Why Time-to-therapy Failures Are Costing You Time, Patients, And Money
- Frontier-IQ
- May 6
- 3 min read
Updated: 2 days ago
Most life sciences companies drown in meaningless metrics while their patients wait for medication. Tracking dosage compliance is irrelevant when your enrollment system takes weeks to process simple paperwork.
Your problem isn't "process inefficiencies." It's using sales software to manage life-threatening therapy access.
THE BRUTAL REALITY OF PATIENT ONBOARDING
Hub service managers know the truth: Every minute counts when patients need medication. Yet your retrofitted CRM treats urgent medical enrollment like a quarterly sales pipeline review.
Here's what's happening right now:
Patients abandon therapy during the 7–21-day average enrollment window.
Administrative burdens, including benefits verification, contribute significantly to prescription delays.
Your team manually re-enters data across multiple systems.
Critical documents get lost in "pending" status queues.
The cost? Your organization loses millions annually to preventable enrollment abandonment.
HOW YOUR CURRENT CRM CREATES CRITICAL DELAYS THAT PUT YOUR PATIENTS AT RISK
Most healthcare CRMs were built for selling widgets—not managing life-saving therapies. They lack the workflows that matter:
Universal verification integration? Your team still calls insurers manually.
Real-time PA status tracking? You're checking faxes like it's 1995.
Patient communication automation? Generic email templates that patients ignore.
These aren't "process issues"—this is fundamentally broken technology forcing patients to wait while your team struggles with systems designed for B2B sales.
WHY PATIENT-FOCUS™ ELIMINATES THESE FAILURES
Unlike those other platforms pretending to do healthcare, Patient-Focus™ wasn't adapted—it was purpose-built for specialty medication access.
The difference is immediate:
One-click benefits verification that connects directly to payer systems.
Automated PA workflows that track and escalate delays automatically.
Patient-initiated status checks through SMS and portal.
Real-time coordination between hubs, specialty pharmacies, and practices.
Configurable workflows that drive powerful and effective automation.
No training. No consultants. No months of "optimization."
THE THREE CRITICAL FAILURES COSTING YOU MILLIONS
Patient abandonment isn't random—it follows predictable patterns your current CRM can't detect:
Hidden enrollment bottlenecks that kill patient access. Your system shows "in progress" while patients wait in verification purgatory. Real-time gap detection stops this immediately.
Disconnected stakeholder communication. Patients fall through the cracks when hub coordinators, pharmacies, and practices can't see the same data. Unified visibility fixes this.
Manual workarounds that multiply delays. Every fax, phone call, and email re-entry adds days. Automated workflows eliminate these entirely.
WHAT YOUR CURRENT TRACKING SYSTEMS HIDE
Your enrollment dashboard shows completion rates. It doesn't show:
Patients who quit during benefits verification.
Documentation that sits unprocessed for days.
Communication gaps that create patient confusion.
Patient-Focus™ reveals the real bottlenecks destroying patient outcomes—and gives you tools to eliminate them immediately.
READY TO STOP LOSING PATIENTS TO ENROLLMENT DELAYS?
Your current CRM can't fix what it was never designed to handle. While others sell you "healthcare modules" for sales platforms, Patient-Focus™ delivers purpose-built enrollment workflows that get patients to therapy faster.
Stop tracking metrics that don't matter. Start measuring what does: patient access to life-saving medication.
What This Series Covers:
1. Deep Dive: The Real Cost of Patient Waiting - Coming This Week
2. How Your Tracking Systems Blind You to Critical Bottlenecks - Next Week
3. Patient-Focus™: Eliminating Complexity While Accelerating Access - Next Week
Ready to learn how Patient-Focus™ transforms enrollment without adding complexity?
References:
CVS Specialty. "CVS Specialty Expedite - Efficient Patient Onboarding."
Surescripts. "Inaccurate and Incomplete Data Delays Specialty Treatment for Patients and Top Stressor for Health Care Providers."
https://surescripts.com/press-releases/inaccurate-and-incomplete-data-delays-specialty-treatment-patients-and-top-stressor-health-care-providers ↩
Huntington Bank. "The true cost of healthcare revenue leakage."
https://www.huntington.com/Commercial/insights/healthcare/prevent-healthcare-revenue-loss ↩